Deposits and Cancellation Policy
Please be advised that for some treatments a deposit is required when making a booking your treatment/consultation. Deposits can be paid over the phone using a debit or credit card or directly with our reception team. Deposits made using debit or credit cards can only be refunded to the original card in-salon and cannot be processed over the phone. We are unable to make provisional bookings due to the high demand for appointments.
48 hours’ notice is required to cancel without losing your deposit. A minimum of 24 hours to reschedule. Where no notice is received a deposit will not be refunded. We understand that emergencies can happen and it may not always be possible to give 48 hours notice. We will always try to be as flexible as possible. In such circumstances we may ask for evidence to support this. We cannot accept cancellations via social media pages or email.
A £20.00 deposit is required for all consultations. Deposits paid for consultations are refundable should you attend your appointment but choose not to go ahead with any treatment(s).
Client’s that repeatedly fail to attend appointments with no notice will be respectfully asked for payment in full upon booking regardless of the allocated appointment time or value of treatment.
Where clients have purchased a course of prepaid treatments or have paid in advance for an individual treatment and do not attend their appointment(s) or give 48hrs notice to cancel or reschedule, the treatment(s) will be lost or deducted from your course. For individual treatments an additional charge will be required.
A £20.00 non-refundable deposit is required to secure all consultations for consultations booked for prescription and treatment services with our specialist medical staff.
Arrival and Appointment times
We encourage you to arrive 10 minutes before your appointment time in order to complete paperwork, pictures and if topical anaesthetic is required. As a courtesy to all clients a prompt appointment schedule is adhered to. We regret that late arrivals may result in your treatment time being reduced or cancelled if the treatment cannot be completed in the allocated time. Upon booking your treatment you will receive an email confirmation. 48 hours prior to your appointment you will receive a text message reminding you of the date and time of your appointment. Should you need to cancel or reschedule your appointment please call us at least 48 hours prior to your appointment and let us know. We cannot accept cancelations via email.
Pre-Paid Courses and Aesthetic Treatments
Both pre paid courses and aesthetic treatments are non-refundable and non-transferable. If for any medical reason you are unable to complete your course of treatments and a break in between them is required, the remainder of the course can be resumed within 3 months of the initial treatment being carried out. Thereafter the course will no longer be valid. In certain circumstances we may ask for a letter from your GP or Consultant to confirm a break from treatments is required. Pre paid courses are valid for the following amount of time unless otherwise stated at time of purchase.
Course of 3 treatments 3 months
Course of 6 treatments 6 months
Course of 8 treatments 8 months
Course of 12 treatments 12 months
Gift vouchers MUST be produced prior to your treatment being carried out. If a voucher is not produced payment in full will be required. Lost vouchers cannot be replaced. No cash alternative will be offered. Vouchers are non refundable and non transferable. Vouchers can be used for all beauty treatments and retail products offered. There is no expiry date for Gift Vouchers purchased. Gift Vouchers donated for charity events have a 3-month expiry from the date issued. No alternative will be offered.
Treatments involving Botulinum Toxin
As part of our Service to clients receiving Anti-wrinkle injections (Botox (c)).. we would like Clients to acknowledge the ‘Top Up’ service is a gratuitous service offered within a strict time period of 2-3 weeks depending on the toxin used. Cancellations/rescheduling of Top Up appointments by the Client outside of this period will be charged accordingly. The minimum charge is £35. Clients are requested to ensure that they can attend their ‘Top Up’ appointment within this time scale BEFORE proceeding with the original appointment. Holidays do not constitute a viable excuse for not attending this gratuitous appointment within the required time.